Last updated: July 22, 2026
Return authorization required
Contact Compoxen within 30 days after delivery or pickup to request a return authorization. Items returned without written authorization may be refused. Authorization does not guarantee a refund until the returned material is inspected.
Eligible items
Eligible products must be unused, uncut, uninstalled, undamaged, in resalable condition, and returned with original packaging and documentation. Color, profile, and production-lot differences are not defects when they fall within ordinary manufacturing or weathering variation.
30% restocking fee
Approved returns are subject to a restocking fee equal to 30% of the eligible product value. Original shipping, delivery, freight, and handling charges are not refundable.
Non-returnable items
Sample kits, custom or special-order products, cut materials, installed products, clearance items, damaged materials, discontinued finishes, and products altered after pickup or delivery are final sale unless Compoxen confirms a manufacturing defect or shipment error.
Return shipping
The customer is responsible for return shipping, freight, loading, insurance, and risk of loss unless the return results from a confirmed Compoxen shipment error. Products must be packaged to prevent damage in transit.
Inspection and refund
After inspection, approved refunds are issued to the original payment method less the 30% restocking fee and any nonrefundable charges. Refund timing depends on the payment provider.
Damaged or incorrect orders
Report visible shipping damage, shortages, or incorrect products within 48 hours of receipt. Include the order number, photographs, product labels, and delivery receipt. Keep the product and packaging until the claim is resolved.
Start a return
Email contact@compoxen.com or call (385) 479-8884 with the order number and reason for return.